Frequently Asked Questions


Essential Maintenance

We will carry out essential maintenance on 5th August 2015 between 9.30am and 11.30am. New and existing customers will not be able to sign up for eSecurity during this period. Normal service will be restored after 11.30am.


System Requirements

  • Microsoft™ Windows® XP (32-bit) Home/Professional/Tablet PC/Media Center (32-bit) with Service Pack 2 or later
  • Microsoft Windows Vista® (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate with Service Pack 1 or later
  • Microsoft Windows 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
  • Microsoft Windows 8 and Windows 8 Pro (32-bit and 64-bit)1

Minimum Hardware Requirements

  • 300 MHz for Microsoft Windows XP, 1 GHz for Microsoft Windows Vista/Windows 7/ Windows 81
  • 256 MB of RAM
  • 300 MB of available hard disk space
  • CD-ROM or DVD drive (if not installing via electronic download)

Email scanning supported for POP3-compatible email clients

Support for Antispam

  • Microsoft Outlook® 2002 or later
  • Microsoft Outlook Express 6.0 or later
  • Windows Mail (spam filtering only)

Browser Support for Phishing Protection, Safe Search, and Password Management

  • Microsoft Internet Explorer® 7.0 or higher (32-bit only)1,2
  • Mozilla® Firefox® (32-bit only)2,3
  • Google Chrome™ 2,3

Browser Support for Vulnerability Protection

  • Microsoft Internet Explorer 7.0 or higher (32-bit only)1,2
  • Mozilla Firefox (32-bit only)2,3
1Some protection features are not available in Windows 8 style browsing mode.
2As made available by Symantec within your service period.
3Supports current and the most recent previous 32-bit releases.