Site Owner FAQs
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eircom WiFiHub will mostly be available in Cafés, restaurants, hair salons, community centres and any other urban location where consumers spend time. WiFi is proven to be used most where people sit and dwell for a while to either check updates on news, social media, news or watch an episode of a soap that they missed.
The installation involves, a telephone (PSTN line), broadband DSL, some cabling if required, and a wireless WiFi modem which will need to be connected to the telephone line socket and a power source. Separately eircom will install appropriate WiFiHub signage in the site
It will roughly take 8 weeks from the time you apply online to completing the installation process.
You need to go to the partner application page and apply by completing the form as outlined.
No, the user experience is all entirely online and access to WiFiHub is managed by the user themselves, with no need for your staff to intervene at all.
Users who need to pay after 10 minutes will pay mostly via premium SMS, but an option to pay by credit card is also available.
eircom will erect various different WiFiHub signs in places agreed by you to tell customers about the availability of WiFi.
eircom will proactively monitor the service across all sites and will recognise sites that stop working. Site owners can also call 1890 564 002 and log a fault with the WiFiHub hotspot fault desk.
eircom will position the WiFiHub modem in the best place in the site to get best coverage for your customers.
No, this is a separate and new telephone/PSTN line into your business that eircom will own. It will not appear on any of your bills and eircom will maintain it as its own.
You can get it by emailing firstname.lastname@example.org and the team will contact you directly.